Text to 911

Service Details

Text to 911 services are now available in Pasco County.

Please call if you can, text if you can't.

Our telecommunicators are ready to assist.

Messages are received by the 911 call center just like any other 911 voice call and are processed with the same efficient protocols. (Supported carriers include AT&T, Sprint, T-Mobile, and Verizon.)

Use plain English when texting 911: no abbreviations, shortcuts, slang, videos, pictures, or emojis. Keep your messages brief and easily understood. Call if you can, text if you can't.

When texting to 911, make sure to stay with your phone and answer all of the telecommunicators' questions. They will ask to verify your address location twice along with a phone number verification.

#MyPasco911

When You Should Text to 911

  • You are deaf or hard of hearing
  • You are speech impaired
  • Making a voice call places you in a dangerous situation
  • You have tried to call 911, but can't get phone reception

Things to Remember About Text to 911

  • Always provide your exact location and the nature of the emergency
  • Remember to silence your phone if you are in a dangerous situation
  • Avoid using slang, social media jargon or abbreviations
  • Do not send photos, emojis or videos
  • Do not send a group text

Tips for Text to 911

  • Call if you can - Text if you can't.
  • Texting to 911 is not available in most areas. The 911 industry is committed to working with wireless carriers and the FCC to implement text-to-911 throughout the country in the next few years.
  • You may check with your local 911 center or the FCC website to see if it is available in your area.
  • When text-to-911 is available in your area please remember - texting should only be used when you are unable to make a voice call to 911.
  • Emergency 911 printed on an emergency vehicle

How to Text 911 in an Emergency

  • Enter the numbers "911" in the "To" field;
  • The first text message to 911 should be brief and contain the location of the emergency and type of help needed;
  • Push the "Send" button.
  • Be prepared to answer questions and follow instructions from the 911 call taker.
  • Text in simple words - do not use abbreviations.
  • Keep text messages brief and concise.
Things to Know if You Need to Text 911

  • Text location information is not equal to current location technology.
  • As with all text messages, 911 messages can take longer to receive, can get out of order or may not be received.
  • Text-to-911 is not available if you are roaming.
  • A text or data plan is required to place a text-to-911
  • If texting to 911 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 911 is not available and to contact 911 by other means.
  • Photos and videos cannot be sent to 911 at this time.
  • Text-to-911 cannot include more than one person. Do not send your emergency text to anyone other than 911.
Do not text and drive!