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1. What changes should I expect to see in the portal?

The new Citizen Portal is now called “PasCoGatway”.

Using the new Citizen Portal, “PasCoGateway”, https://permits.pascocountyfl.net/CitizenAccess/Default.aspx   you will be able to submit all Residential permits including Residential Trades, Additions and Accessory permits on-line.   Homebuilders will have the ability to register “Plan on File” and reference them in future submittals.  

You will also be able to register your State License and apply for County Contractor License electronically if you haven’t done so already

2. How do I access the new citizen portal?

The new Citizen Portal "PasCoGateway" URL is https://permits.pascocountyfl.net/CitizenAccess/Default.aspx

Please bookmark in your browser for future reference.

3. What types of applications will be accepted in the new portal?

All Residential Permits  will now be submitted and processed through PasCoGateway.  All Commercial permit applications will follow the existing process.

We are working on migrating Commercial permit applications to the new platform, and we will communicate the changes accordingly.

4. What documents will be required for a New Residential Permit application?

There is no change in the documents required for permit applications.  The same documents are still required. The main change is that the engineered plans can now be uploaded electronically rather than delivered in person to our offices.

5. Can model homes without GIS or approved plat still be submitted and who would be contacting GIS?

There is no change to the requirement or process for obtaining and providing a valid property address.  You will still need to obtain an address from GIS.

6. Do all the documents need to be individually uploaded or combined?

All required documents must be uploaded individually and named.  The document upload feature allows for drag and drop or browsing option to select files to upload.  Multiple files in the same folder on your computer can be selected at one time.  Once they are uploaded, you will be prompted to select the appropriate file type and enter a description.

7. Do digital plans have to be signed/sealed?

Yes, the plans must be digitally signed and sealed, in PDF format. The signature must be in a verifiable format.

8. Do approved plans have to be available in printed form at the job site?

Yes, all parts of the approved permit package, such as Energy Calculations and Site Plans, must be available at the job site for inspectors.

9. Since the plans will be all digital and on file, will it still be necessary to have 3 x 3 field sets for the inspectors?

You can use the 11 X 17 printed plans at the site if they were created that way and are fully legible.

10. Do the approved printed plans at the job site have to be in color?

No, printed plans do not need to be in color.  However, the Plans Examiner’s approval watermark must be visible on each page.

11. What payment methods will be accepted in the new system?

Both credit cards and ACH payments will be accepted online.

If choosing the ACH payment option, you will need to first contact your bank to confirm the account you want to use is set up for ACH (e-checks) transactions. 

12. Are the fees changing for new residential permits?

No, the fees remain unchanged.

13. Do impact fees need to be paid at permit issuance?

No, impact fees do not have to be paid prior to permit issuance.  Impact fees must be paid prior to Certificate of Occupancy issuance.

14. Why can’t I add myself as a Field Contact?

In PasCoGateway, added data security prevents anyone from adding themselves to another person’s permit without authorization.  The applicant must first add you as a “delegate” to their account.

The applicant can do this by logging into their account and choosing “Account Management”, then “Add a Delegate”.  This will send an invitation to the delegate who must complete the process by logging on and “accepting” the invitation.

Once you are a delegate, you will be able to add yourself as a Field Contact to any of their permits.

Do this by searching for the permit and selecting “Amendment” under the Actions column.

15. Why can’t I schedule inspections for a permit?

You must be the permit owner or an authorized delegate to schedule inspections.

Once you are a delegate, you will be able to add yourself as a Field Contact and schedule inspections.