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1. What changes should I expect to see in the portal?

Using the new Citizen Portal, you will be able to submit engineered plans with your New Residential Permit application electronically. We will review the plans and return any comments using the new function called Digital Plan Room.  

You will also be able to register your State License and apply for County Contractor License electronically.

2. How do I access the new citizen portal?

The new Citizen Portal URL is https://permits.pascocountyfl.net/CitizenAccess/Default.aspx

Please bookmark in your browser for future reference.

3. What types of applications will be accepted in the new portal?

For the time being, only applications for New Residential Permit (detached house, attached house and mobile home) will have an option of digital plan submittal. All other permit applications will follow the existing process.

We will work on migrating other permit applications to the new platform, and we will communicate the changes accordingly.

4. What documents will be required for a New Residential Permit application?

There is no change in the documents required for permit application.  The same documents are still required for permit application. The main change is that the engineered plans can now be uploaded electronically rather than delivered in person to our offices.

5. Can model homes without GIS or approved plat still be submitted and who would be contacting GIS?

There is no change to the requirement or process for obtaining and providing a valid property address.  You will still need to obtain an address from GIS.

6. Will you accept printed plans after May 8, 2020?

Yes, we will accept printed plans with New Residential Permit applications at no cost to the customer after May 8, 2020. Should you decide to use printed plans, you can submit your application online and bring printed engineered plans to one of our offices.

However, considering our continued efforts to stop the spread of COVID-19 and keep our customers and team members safe, we encourage you to use the option of electronic submittal from comfort of your home.

7. Do all the documents need to be individually uploaded or combined?

All required documents must be uploaded individually and named.  The document upload feature allows for drag and drop or browsing option to select files to upload.  Multiple files in the same folder on your computer can be selected at one time.  Once they are uploaded, you will be prompted to select the appropriate file type and enter a description.

8. Do digital plans have to be signed/sealed?

Yes, the plans must be signed and sealed, in PDF format, and unlocked.

9. Do approved plans have to be available in printed form at the job site?

Yes, all parts of the approved permit package, such as Energy Calculations and Site Plans, must be available at the job site for inspectors.

10. Since the plans will be all digital and on file, will it still be necessary to have 3 x 3 field sets for the inspectors?

You can use the 11 X 17 printed plans at the site if they were created that way and are fully legible.

11. Do the approved printed plans at the job site have to be in color?

No, printed plans do not need to be in color.  However, the Plans Examiner’s approval watermark must be visible on each page.

12. What payment methods will be accepted in the new system?

Both credit cards and ACH payments will be accepted online with our new payment adapter.

If choosing the ACH payment option, you will need to first contact your bank to confirm the account you want to use is set up for ACH (e-checks) transactions. 

13. Are the fees changing for new residential permits?

No, the fees remain unchanged.

14. Do impact fees need to be paid at permit issuance?

No, impact fees do not have to be paid prior to permit issuance.  Impact fees must be paid prior to Certificate of Occupancy issuance.

15. Why can’t I add myself as a Field Contact?

In the legacy system, customers could add themselves as a Field Contact to any permit.

In the New system, the applicant must first add you as a “delegate” to their account.

The applicant can do this by logging into their account on the Citizens Access Portal and choosing “Account Management”.

Once they add you as a delegate, you will be able to add yourself as a Field Contact to any of their permits.

Do this by searching for the permit and then selecting “Amendment” under the Actions column.

16. Why can’t I schedule inspections for a permit?

In the legacy system, customers could add themselves as a Field Contact to any permit and schedule inspections online.

In the New system, the applicant must first add you as a “delegate” to their account.

The applicant can do this by logging into their account on the Citizens Access Portal and choosing “Account Management”.

Once they add you as a delegate, you will be able to add yourself as a Field Contact to any of their permits and schedule inspections.