In the legacy system, customers could add themselves as a Field Contact to any permit.
In the New system, the applicant must first add you as a “delegate” to their account.
The applicant can do this by logging into their account on the Citizens Access Portal and choosing “Account Management”.
Once they add you as a delegate, you will be able to add yourself as a Field Contact to any of their permits.
Do this by searching for the permit and then selecting “Amendment” under the Actions column.