Drinking Water Quality & Operations
The Water Quality & Operations division's main objective is to provide its customers with safe drinking water. This section operates 24/7 maintaining 4 water treatment facilities, 4 regional interconnections in collaboration with Tampa Bay Water (TBW), over 1,400 miles of water mains, and over 36 groundwater wells.
For additional information, please view our Water FAQs.
The Pasco County Utilities Water Protection Team specializes in the regulatory requirements and technical intricacies of supplying our customers with safe drinking water. Pasco’s annual system Consumer Confidence Reports can be found online for more detailed water quality information. This is accomplished through strategies such as water quality flushing. Over time, sediment and minerals can build up in water lines. While not harmful, this buildup can impact water quality. Chemicals cannot be used to clean water lines while in the system, so our Water Quality Team flushes the pipelines at high velocities to remove any sediment or mineral buildup.
Water quality flushing is the process in which water is discharged from fire hydrants and blow-off valves by Water Quality Technicians or automatic flushing devices to strategically move water throughout water mains to clean pipes and maintain water quality. To find out more, click the image "This Is Why We Flush" below to watch an informational video about Water Quality Flushing in Pasco County.
Tampa Bay Water (TBW) supplies a blend of groundwater, surface water, and desalinated water, depending on availability of supply. This section supplies 30 to 40 million gallons per day to approximately 310,502 customers. Water treatment plant operators test chlorine residuals in the distribution system across the County to ensure the appropriate dosage is used. In an average month, Pasco County Water Operators collect approximately 210 samples to be tested for total coliforms that serve as indicators for water disinfection.
Continued improvements include a new water treatment facility that will supply one third of the population in Pasco County with a projected completion by the end of 2022.
The Water Resource Planning section contributes to the management of water systems by combining water supply, water demand, water quality, environmental protection and enhancement, and public participation. With the rapid population growth in Pasco County, it is critical that emphasis is placed on continuing research on Pasco’s regional development.
This section strives to achieve this level of integration by focusing on resilient infrastructure and regulatory research in order to support Pasco County Utility's goal of innovative progress towards current and future challenges.
Utilities Customer Information & Services
After Hours Emergency:
Monday - Friday | 8 a.m. - 5 p.m.
Excluding County holidays
Email Utilities Customer Service
Tampa Bay Water, the regional wholesale water supplier for Pasco County, Hillsborough County, Pinellas County, Tampa, New Port Richey, and St. Petersburg.
Southwest Florida Water Management District, the district encompasses 16 counties and serves a population of nearly 6 million people.