Drinking Water Quality & Operations

The Water Quality & Operations division's main objective is to provide its customers with safe drinking water. This section operates 24/7 maintaining 4 water treatment facilities, 4 regional interconnections in collaboration with Tampa Bay Water (TBW), over 1,500 miles of water mains, and over 36 groundwater wells.

For additional information, please view our Water FAQs.

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  1. Water Quality
  2. Water Operations

The Pasco County Utilities Water Protection Team specializes in the regulatory requirements and technical intricacies of supplying our customers with safe drinking water. Pasco’s annual system Consumer Confidence Reports can be found online for more detailed water quality information. This is accomplished through strategies such as water quality flushing. Over time, sediment and minerals can build up in water lines. While not harmful, this buildup can impact water quality. Chemicals cannot be used to clean water lines while in the system, so our Water Quality Team flushes the pipelines at high velocities to remove any sediment or mineral buildup. 

Water quality flushing is the process in which water is discharged from fire hydrants and blow-off valves by Water Quality Technicians or automatic flushing devices to strategically move water throughout water mains to clean pipes and maintain water quality. To find out more, click the image "This Is Why We Flush" below to watch an informational video about Water Quality Flushing in Pasco County.


YouTube Video

Bacteriological Sampling, or Bac-Ts Sampling, is the routine sampling of a public water supply system on a regular basis to ensure that the presence of bacteria is not in a system.

  1. Kevin Jenkins

    O&M Water Quality & Operations Manager

  1. Utilities Customer Information & Services

    Main Office: 
    (727) 847-8131

    After Hours Emergency:
    (727) 847-8144

    Call Center Hours:
    Monday - Friday | 8:30 a.m. - 4 p.m.

    Contact Email:
    Email Utilities Customer Service

Associated Agencies:

Tampa Bay Water, the regional wholesale water supplier for Pasco County, Hillsborough County, Pinellas County, Tampa, New Port Richey,  and St. Petersburg.

Southwest Florida Water Management District, the district encompasses 16 counties and serves a population of nearly 6 million people.