Text to 911

911 operator

Text to 9-1-1 services are now available in Pasco County. Please call if you can, text if you can’t.

Our telecommunicators are ready to assist.

Messages are received by the 9-1-1 call center just like any other 9-1-1 voice call and are processed with the same efficient protocols. (Supported carriers include AT&T, Sprint, T-Mobile and Verizon.)

Use plain English when texting 911: no abbreviations, shortcuts, slang, videos, pictures or emojis. Keep your messages brief and easily understood. Call if you can, text if you can’t.

When texting to 911, make sure to stay with your phone and answer all of the telecommunicators' questions. They will ask to verify your address location twice along with a phone number verification.

#MyPasco911

When should you Text to 911?

  • You are deaf or hard of hearing
  • You are speech impaired
  • Making a voice call places you in a dangerous situation
  • You have tried to call 911, but can’t get phone reception

Things to remember about Text to 911

  •  Always provide your exact location and the nature of the emergency
  •  Remember to silence your phone if you are in a dangerous situation
  •  Avoid using slang, social media jargon or abbreviations
  •  Do not send photos, emojis or videos
  • Do not send a group text

Tips for Text to 911 - Call if you can - Text if you can't.

Texting to 9-1-1 is not available in most areas. The 9-1-1 industry is committed to working with wireless carriers and the FCC to implement text-to-9-1-1 throughout the country in the next few years. 

You may check with your local 9-1-1 center or the FCC website to see if it is available in your area. {www.fcc.gov/cgb/text-to-911-deployments} 

When text-to-9-1-1 is available in your area please remember: texting should only be used when you are unable to make a voice call to 9-1-1.

911 emergency

How to text 9-1-1 in an emergency:

  • Enter the numbers “911” in the “To” field;
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed; 
  • Push the “Send” button. 
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
  • Text in simple words – do not use abbreviations. 
  • Keep text messages brief and concise. 

Below are a few things to know if you need to text 9-1-1:

  • Text location information is not equal to current location technology.
  • As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received. 
  • Text-to-9-1-1 is not available if you are roaming. 
  • A text or data plan is required to place a text-to-9-1-1 
  • If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means. 
  • Photos and videos cannot be sent to 9-1-1 at this time. 
  • Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1.

 Do not text and drive!