About Pasco County Utilities (PCU)
Our Mission & Our Promise
... to provide our community, customers, and future generations with high quality, efficient, and innovative water, wastewater, reclaimed water, and solid waste services.
Providing services since 1976 to residents and businesses alike.
What will my new bill look like and what will be the cost difference?
Customers new to PCU, from a FGUA utility system that was acquired within Pasco County, will initially see a few difference’s in the way information is placed on a bill . Additionally, most customers will see a decrease in the amount they used to pay for services if usage remains the same. Resources to help see the differences:
When will the first bill be sent and how often after?
PCU bills monthly, based on actual use. The first bill for customers previously with FGUA will be July 2020. Usage, seen on the bill will show water used the month prior. Visit the PCU Rates section to know more about how usage is calculated. Learn more about reading you meter with helpful water conservation tips.
How will I access account information or pay my bill?
After July 1, 2020, accessing payment options or a PCU account is as simple as visiting PascoEasyPay.com Customers have access to multiple payment options to include: E-bills, online quick pay, ElectronicFunds Transfer (EFT), and Pay-by-Phone.
Why is there a Customer Number & Account Number?
A Customer Number is assigned to a customer name and remains the same to maintain historical data. An Account Number is assigned to a location and is unique to each service address. It is important to have both numbers to ensure payments are not credited to an outdated address or the wrong property, especially if multiple properties are owned.
New Rates for Pasco County Utilities Customers: Beginning October 1, 2020, Pasco County Utilities (PCU) customers saw rate changes in their monthly water, wastewater, and reclaim water bill. The average residential customer using 6,000 gallons of water would see a billing increase from $76.78 to $79.00, a difference of $2.22. Details and resources are available at bit.ly/pcurates.
FGUA/Pasco Aqua System Acquisition Status Update (July 1, 2020): PCU team members welcome approximately 3,300 former Florida Governmental Utility Authority (FGUA) customers, and is working diligently to ensure a seamless transition for the Jasmine Lakes, Palm Terrace Gardens, and Zephyr Shores communities. New customers are encouraged to email any questions to WelcomeToPCU@pascocountyfl.net. Additional details ... Read More Aqua System Acquisition Aqua System Acquisition Aqua System Acquisition Aqua System Acquisition
Utilities COVID-19 Trash: Starting Saturday, April 25, 2020, the West Pasco Resource Recovery Facility, East Pasco Transfer Station and a standalone recyclable drop-off location will reopen for residential waste and recycling disposal. This change restores services that previously limited residential trash drop-offs on April 4, 2020. ... Read MoreGarbage Information
Utilities COVID-19 Customer Service: As a reminder, Customer Service remains available for Pasco County Utilities. The Land O’ Lakes and New Port Richey Customer Service Centers will be closed to customers and the general public. Drive-through services will remain open at both locations from 8:30 a.m. to 4 p.m. The Dade City location will remain open from 8:30 a.m. to 4 p.m. ... Read MoreUtilities COVID 19 Service Update
Utilities COVID-19 Water & Wastewater: Water from your tap remains safe to drink and use. According the Environmental Protection Agency (EPA), the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low. What you need to know about your water and wastewater ... Read MoreUtilities COVID 19 Water Sewer Update
Utilities COVID-19 Engineering Department: Pasco County Utilities (PCU) Engineering Department is only accepting online submittals, or those sent via mail or FedEx. In-person meetings will NOT be held at this time ... Read MoreUtilities COVID 19 Engineering Updates
Pasco County COVID-19: Stay informed on all Pasco County schedule changes or interruptions ... Visit bit.ly/PascoClosings