About Pasco County Utilities (PCU)
Our Mission & Our Promise
... to provide our community, customers, and future generations with high quality, efficient, and innovative water, wastewater, reclaimed water, and solid waste services.
Providing services since 1976 to residents and businesses alike.
What will my new bill look like and what will be the cost difference?
Customers new to PCU, from a FGUA utility system that was acquired within Pasco County, will initially see a few difference’s in the way information is placed on a bill . Additionally, most customers will see a decrease in the amount they used to pay for services if usage remains the same. Resources to help see the differences:
When will the first bill be sent and how often after?
PCU bills monthly, based on actual use. The first bill for customers previously with FGUA will be July 2020. Usage, seen on the bill will show water used the month prior. Visit the PCU Rates section to know more about how usage is calculated. Learn more about reading you meter with helpful water conservation tips.
How will I access account information or pay my bill?
After July 1, 2020, accessing payment options or a PCU account is as simple as visiting PascoEasyPay.com Customers have access to multiple payment options to include: E-bills, online quick pay, ElectronicFunds Transfer (EFT), and Pay-by-Phone.
Why is there a Customer Number & Account Number?
A Customer Number is assigned to a customer name and remains the same to maintain historical data. An Account Number is assigned to a location and is unique to each service address. It is important to have both numbers to ensure payments are not credited to an outdated address or the wrong property, especially if multiple properties are owned.
New Payment Service Provider for Pasco County Utilities | Update 10/22/21: Pasco County Utilities is excited to announce a new bill pay service for paying your utility bill, powered by Invoice Cloud. Exciting features and more convenient ways to pay are on their way! The new Pay-by-Phone number is 855-786-5344. A new processing fee of 2.75 percent is applied to all credit card transactions with a minimum payment of $1.50 and maximum payment of $125,000. ACH payments made, using your banking information, will be charged a $2.50 processing fee, when paying online, up to a maximum payment amount of $125,000... Read More
New Rates for Pasco County Utilities Customers | Beginning October 1, 2021, Pasco County Utilities customers will see rate changes on their monthly water, wastewater, and reclaimed water bill. The average residential customer using 6,000 gallons of water would see a billing increase from $79 to $81.30, a difference of $2.30. Rates, fees, and charges details are available at bit.ly/pcurates.
“Pasco County Utilities rates, fees and charges ultimately benefit all Pasco County Utilities customers,” said Pasco County Utilities Customer Service Director Sandra Anderson. “Revenue flows back to the needs of our customers by maintaining and developing the infrastructure that supports water, wastewater, and reclaimed water services. The revenue helps to ensure that all customers have reliable access to safe, clean drinking water every day.” ...Read More