Planning & Scheduling Team


The purpose of the Department of Public Works Planning & Scheduling Team is to enhance service delivery and customer service to citizens of Pasco County.

Essential functions are provided in the following areas: 

  • Process and coordinate daily service requests and work orders from citizens to plan and schedule maintenance projects in support of the Operations Division.
  • Assist and resolve issues with potholes, drainage problems and roadway concerns.
  • Conduct field or site investigations, including initial contact with the customer, within three business days of receiving the service request or work order.

Service requests can be submitted online via our Customer Service Center, or by calling one of the following locations:

  • Dade City: 813-996-2411
  • Land O’ Lakes: 352-523-2411
  • New Port Richey: 727-847-2411