Customer Service & Information Locations and Hours of Operation

Important Customer Service Update

Effective Friday, March 20, at 4 p.m. and until further notice, the Land O’ Lakes and New Port Richey Customer Service Centers will be closed to customers and the general public to protect the health and safety, of customers and staff..  Drive-through services will remain open at both locations from 8:30 a.m. to 4 p.m., where a member of the PCU Team can support customers and receive any necessary paperwork. The Dade City location will remain open from 8:30 a.m. to 4 p.m.

What are the alternative options?

• Opening a New Account, Closing an Account, or Reconnecting Services may be done online, via mail, drive-through, drop box, and phone at 727-847-8131.
• Bill Payments may be made online, via mail, drive-through, drop box and the Pay-by-Phone feature by dialing 844-450-3704.
• Billing Adjustment Paperwork may be submitted online, via mail, drive-through, and drop box.
• Appointments will be held on a case-by-case basis for any customer that cannot be serviced by any of the alternate methods provided.
• Call Center Support: PCU Team Members are available at 727-847-8131 from 8 a.m. to 5 p.m.
• Deposit Drop Box: The locations listed below have a drop box available to securely place payments, billing adjustment paperwork, applications for service, builder applications and any pertinent paperwork. Drop box access times vary. Please check each location listed below for availability. Paperwork must be in an envelope and fully completed with the customer name, account numbers, and any details need to complete a request.