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Customer Service & Information Locations and Hours of Operation
Important Customer Service UpdateEffective Friday, March 20, at 4 p.m. and until further notice, the Land O’ Lakes and New Port Richey Customer Service Centers will be closed to protect the health and safety of customers and staff. Drive-through services will remain open at both locations from 8:30 a.m. to 4 p.m., where a member of the PCU Team can support customers and receive any necessary paperwork. The Dade City location will remain open from 8:30 a.m. to 4 p.m. What are the alternative options?
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Current Service Hours & Locations
East Pasco - Dade City - Customer Service Location & Hours of Operation
Phone: (352) 521-4285
Only Limited Walk-up Services:
Monday - Friday: 8:30 a.m. - 4 p.m.
14236 Sixth Street (1st Floor Location)
Dade City, FL 33523
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Drop Box Available during normal business hours, Monday - Friday, 8:30 a.m. - 4 p.m.
Central Pasco - Land O’ Lakes - Customer Service Location & Hours of Operation
Phone: (813) 235-6012
Only Drive-through Services:
Monday - Friday: 8:30 a.m. - 4 p.m.
Drop Box Available 24/7
19420 Central Boulevard
Land O’ Lakes, FL 34637
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West Pasco - New Port Richey - Customer Service Location & Hours of Operation
Phone: (727) 847-8131
Only Drive-through Services:
Monday - Friday: 8:30 a.m. - 4 p.m.
Drop Box Available 24/7
7536 State Street
New Port Richey, FL 34654
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Standard Mail - US Postal Service
Pasco County Utilities
P. O. Box 2139, New Port Richey, FL 34656-2139
Overnight Delivery - Fed Ex or UPS Only
(Do not use US Postal Service for overnight delivery)
Utilities Customer Information & Services
19420 Central Boulevard, Land O' Lakes, FL 34637
Utilities Administration Mailing Address
(Do not use this option for general account services)
Pasco County Utilities
Attn: Please include team member name and Department or Division
19420 Central Blvd. Land O' Lakes, FL 34637