Customer Service & Information Locations and Hours of Operation

Important Customer Service Update

The Land O’ Lakes and New Port Richey Customer Service Centers remain closed to protect the health and safety of customers and staff. This change took effect March 20, 2020 and will remain in effect until further notice,  

Drive-through services will remain open at both locations from 8:30 a.m. to 4 p.m., where a member of the Pasco County Utilities Team can support customers and receive any necessary paperwork. The Dade City location will remain open from 8:30 a.m. to 4 p.m.

What are the alternative options?

• Opening a New Account, or Reconnecting Services may be done online, via mail, drive-through, drop box, and phone at 727-847-8131.
• Closing an Account may be done online, via mail, drive-through, or drop box.
• Bill Payments may be made online, via mail, drive-through, drop box and the Pay-by-Phone feature by dialing 844-450-3704.
• Builder Fees may be paid in three (3) ways. View payment options and detailed instructions.
• Billing Adjustment Paperwork may be submitted online, via mail, drive-through, and drop box.
• Appointments will be held on a case-by-case basis for any customer who cannot be serviced by any of the alternate methods provided.
• Call Center Support: PCU Team Members are available at 727-847-8131, Monday through Friday, from 8 a.m. to 5 p.m.
• Deposit Drop Box: The locations listed below have a drop box available to securely place payments, billing adjustment paperwork, applications for service, and any pertinent paperwork. Drop box access times vary. Please check each location listed below for availability. Paperwork must be in an envelope and fully completed with the customer name, account numbers, and any details need to complete a request.