My Utility Account

Is Pasco County
Your Utility Provider?

Check to see who the Utility Provider in your area is before opening an account with Pasco County Utilities: View Provider Options

Reconnect Services

Services disconnected due to non-payment or a delinquent account ... Read More

FGUA/Pasco Aqua System Acquisition

PCU welcomes new customers and is committed to a smooth transition ... Read More

Open an Account

  1. Online
  2. By Phone
  3. Standard Mail
  4. Overnight Delivery
  5. In Person

Apply for an Account Online

Start now with the Online Application

(Please allow seven (7) business days for your online application to be received and reviewed. Once reviewed, you will receive an email with instructions on how to make a payment for any applicable fees and/or deposits.)

Any unpaid balance or fees on an existing or previous account must be paid in full prior to opening an new account.

Close an Account

A request to terminate services should be received in our office three (3) business days prior to the date needed for termination. 

If an account is not closed: The account holders is responsible for all utility use and fees. Do not leave your account open for services to be unknowingly used by a new resident.

  1. Use the Online Form
    • If you do not receive a confirmation email, we did not receive your online form.
  2. Mail to: P.O. Box 2139 New Port Richey, FL 34656-2139
  3. Visit a Customer Service Center/Drive-through Location
  4. Speak with a Pasco County Utilities Team Members at 727-847-8131 during normal business hours from 8 a.m. to 5 p.m.

Transfer an Account

Accounts can be transferred in person using a drive-through location, over the phone at 727-847-8131, or in writing/email. To transfer an account, the active account must have a zero balance. For details on the process and deposits ... Read More


Pause Services

A temporary pause in service can be requested by using the Vacation Turn-off/Turn-on Form.

Apply for Assistance

Customers in need of financial assistance should call the Pasco County Human Services Department:

(727) 834-3297 or (352) 521-5173

Fees and Deposits

Activation Fee (Non-Refundable)Meter Reader Team Member

  • Activation Fee (next day): $57.00
    • Applications and fees must be received between 8:30 a.m. and 4 p.m. (Monday - Friday) for next day activation of service.
  • Activation Fee (same day): $98.00
    • Applications and fees must be received no later than 2 p.m. (Monday - Friday) for same day activation of service.

Deposits for 3/4" Meters

Type of AccountDeposit *
Water OnlyDeposit for homeowners$60.00
Water OnlyDeposit for renters$72.00
Water & Sewer or Sewer OnlyDeposit for homeowners$180.00
Water & Sewer or Sewer OnlyDeposit for renters$216.00


Deposits for Meters Larger Than 3/4"2 inch meter

Please view the Pasco County Utility Rates and Charges 

* Deposits are held in a non-interest bearing account (Pasco County Ordinance Section 110-38(d). The deposit will be credited to the account after 24 consecutive months of on-time payments and no returned checks; or, if the account is closed, the deposit will be applied to the bill. Any credits will be mailed to the person whose name is on the account after the final read.

Requirements Check List to Open An Account

  • Billing name on the account (only one name on the account)
  • Service address
  • Mailing address
  • Contact phone number
  • Date you want the service to begin
  • Valid I.D. upon request

Additionally:

  • If you are renting: A valid lease agreement is needed to open a new account, with two options available:

    • Option #1 - A copy of your lease agreement, signed by both the homeowner and the tenant. OR. 
    • Option #2 - A copy of your lease agreement, signed by both the tenant and the property manager, AND, documentation giving authorization to the property manager by the homeowner, signed by both the property manager and the homeowner.  
  • If you are the owner: A copy detailing proof of ownership or purchase contract.
  • Third parties: Opening an account requires the same information to be provided.
  • At time of application: Payment of fees, to include any unpaid balances or fees, on an existing or previous account must be paid in full prior to opening a new account.
  • Prior to receiving service: Deposit and activation fees are required if applicable. 

NOTE: Payment instructions for online submittals are provided seven (7) business days after an application is submitted for new services. Instructions will be sent to the email provided in the online application.