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Complaint Investigations Program
Staff of the Road and Bridge Division do complaint investigations. The complaints are received from various sources such as citizens' telephone call, email, in-person, and cover a myriad of topics from flooding to maintenance. 
Others may result from citizens' petitioning their elected officials to report problems they may be experiencing or have experienced in their neighborhood or elsewhere in the County.

2016 WebQA Citizens’ Inquiry Statistics

WebQA Citizens' Inquiry Database: Pasco County has a computerized Customer Service Information Program that provides citizens an opportunity file complaints with the County. For the Public Works Department, each complaint is logged into the our WebQA Citizens' Inquiry Database. Complaints take many forms and cover many different topics. They are all assigned in the database system and investigated by assigned staff. Those complaints that do not relate to the County's processes are referred to the appropriate agencies which may be the Southwest Florida Water Management District or other similar regulatory agencies.  Complaints that relate to infrastructure maintenance and operation such as blocked drainage conveyance or blocked pipe, local flooding that may be related to drainage assets are initially assigned to the Operations Unit in the Road and Bridge for review and investigation. Other complaints that relate to the larger Watershed and infrastructure performance in areas where drainage studies may have been completed or underway, will be assigned by the Road and Bridge Division to the Stormwater Management Division's Division on Grand Boulevard to pursue. 

Typically, each complaint, however received, is entered into the WebQA database and assigned to specific staff who are then required to update that database with their findings. This effort takes telephone calls, field meetings and research of the problem area. This database is available to the public online, and citizens can log on using their own secured login information and password and complete an interactive form that allows for document insertion, and information specific to the citizen, such as location of the problem, as well as a brief description of the problem.

The WebQA database is designed to archive input data while allowing for supplemental attachments to be included. Citizens wishing to access this database are encouraged to use the contact information on the Home Page to make such request.

On a monthly basis, the Road and Bridge Division Performance Statistics on their activities which includes the number of WebQAs opened and Closed during the previous month, as noted in the above Graph, for the 2016 reporting period.