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SERVICE - UPDATE | Payment Changes for Pasco County Utilities Customers Include New Rates and Payment System Enhancements | How do these changes impact you?

New payment system

Beginning October 1, 2017, Pasco County Utilities customers will be charged a $2.75 convenience fee when paying their utility bill using credit cards and eChecks, whether online or over-the-phone. Pasco County Utilities will also no longer accept Visa payments at any of the walk-in or drive-through Customer Service locations, with all other credit cards assessed at 2.65% transaction fee at these physical locations. Visa will continue to be accepted for online and over-the-phone payments.
To continue providing alternative payment options that surpass current security standards, Pasco County has partnered with Paymentus Corporation, a 3rd party payment processor. The convenience fee will be assessed for the use of Visa, MasterCard, Discover, American Express or eChecks. Online and over-the-phone payment benefits include:

  • Enhance financial security to customers
  • Secure and easy online access to pay a utility bill
  • Assurance associated with instant payment options and confirmation of payment

It is important for citizens to note that when using a credit card or eCheck to make a payment, the convenience fee of $2.75 will be charged for each payment of $500 or less. For payments over $500, a $2.75 fee will be assessed for each $500 increment within the total payment.

In addition, no portion of the service fee is retained by Pasco County Utilities; it is exclusively to cover the costs incurred by the payment processor.

To view a list of Frequently Asked Questions CLICK HERE

Board of County Commissioners Approve Revised Rates Fees, and Charges           

Beginning October 1, 2017, Pasco County Utilities customers may see rate changes in their monthly water and wastewater bill, dependent on the volume of water and sewer needs specific to property size, house hold size, etc.

On December 16, 2016 work authorization was approved by the County Administrator to update the County’s Cost of Service Rate Study. Findings and recommendations outlined in the study include across-the-board adjustments, decreases and increases to all service rates, fees, and charges. Services to the typical County residential customer, who currently uses 6,000 gallons of water per month (GPM), would see a decrease in their monthly water and wastewater bill from $71.97 to $70.02 (a decrease of $1.95, or 2.7%) in fiscal year (FY) 2018.

Pasco County adopts a four-year rate schedule and into the following three years the same example of a residential customer’s monthly bills, using 6,000 GPM, is projected to increase through FY 2021. An annual rate sufficiency analysis will be performed after each FY to determine the need for any annual increases.            

Proposed rate for FY 2018 comparative with Tampa Bay Water partners

Pinellas County $80.80 - Average Household use of 6,000 GPM
Hillsborough County $75.69 - Average Household use of 6,000 GPM
Pasco County $70.02 - Average Household use of 6,000 GPM

To view Memorandum UT17-742 with the full findings and recommendations outlined in the study please CLICK HERE
Pasco County Commission Agenda - July 11, 2017 - 10:00 AM, Dade City: Full agenda with recorded footage        


Important Notice Regarding Payments Made to Reconnect Service

For both full payments and partial payments made after services have been disconnected, customers must contact the main office to have service reconnected. Making a payment to restart service is step one in getting services reconnected.

Step Two: After a payment has been made, using any of the methods above, please call to reconnect.

West Pasco (727) 847-8131    •    Central Pasco (813) 235-6012          East Pasco (352) 521-4285

Disclaimer: This web site is intended for personal use of the customers of the Pasco County Utilities Services Branch on a limited access basis for informational purposes and to offer the option of paying a utility bill using electronic methods. Unauthorized attempts to access or change information on this service are strictly prohibited and may be punishable under all applicable laws.

By using this service, the User agrees to indemnify and hold harmless Pasco County and its officials, employees, agents and contractors for any damage of any type that may be caused by accessing this information via the Internet or using these electronic services.

Pasco County online payment services are not available during certain hours due to normally scheduled maintenance activities. If your business transaction has a due date associated with it, it is your responsibility to ensure that your payment is made by that due date. Delays caused by unavailability of any online service WILL NOT result in the reversal of any fees or late charges, as payments may also be made by other means such as postal mail and walk-in during normal business hours.

At present, we accept MasterCard, Discover, and American Express at each physical location with Visa, MasterCard, Discover, and American Express accepted online. After completing your payment, you will be presented with an online receipt to print for your records. If you provide a valid email address, you will also receive a receipt via email. Your payment will be processed at the close of the current business day, except for weekends and/or holidays, in which case your payment will be processed at the close of the next business day.