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Quick Facts to know

Quick Facts to know for when CIS is implemented

  • Customers will continue to receive monthly bills.
  • Customers will have a choice to receive a paper bill each month or an e-bill.
  • Customers will receive a new bill format.
  • Customers can continue to pay by check, cash, money order, Electronic Funds Transfer (EFT), online with a credit card or over the phone with a credit card. (No change in the options to make payments.)
  • Customers who want to pay online with a credit card and view account information must register at after the system has been implemented.
  • Customers who would like to make a quick payment and not view account information do not have to register, but will only view their account balance when making a payment at
  • Customers will be able to make multiple credit card payments online or over the phone within 24 hours.
  • Customers will have the choice to donate any amount to Project Round-Up when making their payment. Round-Up is not available for Electronic Fund Transfer payments.