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CIS Online Payments

Online Credit Card Payments: First Time Users With CIS

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1. Simply go to our website at and complete the registration page. Click “Login” then "Register”. Your registration will be processed immediately and a Verification Link for your initial login will be emailed to the email address you enter. You may begin making online payments with your first login. If you do not see this email in your Inbox, please check your Junk or Spam folder. Your Internet Service Provider or Email Provider may have flagged this email as Junk/Spam. If you do not receive the email, please review the information submitted. If you require assistance, please contact Utilities Customer Information & Services at (727) 847-8131.

2. You will need to enter your 8 digit customer number and 7 digit account number. Please enter all numbers, including leading zeroes. These numbers will be located on the top right of your new utility bill statement.

3. Your Username can be anything you want. We do not require any specific combinations of letters, numbers or special characters. You will use this Username every time you login to

4. Your Password must be at least 7 characters long, but it can be anything you want. We do not require any specific combination of letters, numbers or special characters. The password is case sensitive.

5. A Verification Link is necessary for your initial log into When you register your account, a “Verification Link” will be sent to the email address you entered on the registration form. You can change your password any time by clicking on “Change Profile” and then “Manage Password.” If you forget your password you may request a password reminder by selecting “Forgot Your Password” on the login page. Enter your Username, then click on “Send Password.” Your password reminder will be sent to your email address saved in

6. Payment without Registering: You can make a payment without registering; click “Online Payment” and enter your 8 digit customer number and 7 digit account number and click “Go.” You can pay any amount.

7. e-bill Option:            

  • If you opt to receive e-bills, log into, select “Change Profile” and then select “Manage Profile.” You will see the option for e-bills. You can also sign up for e-bills at registration.
  • If you opt for e-bills, you will get an email notification each month when your new bill is available. You can view it online and make a payment if you choose. Please be aware that if you choose to receive e-bills no further paper bills will be mailed to you.