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CIS New Billing & Information System
 New Billing & Customer Information System for Pasco County Utilities Customers

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Pasco County selected Advanced Utility Systems, a wholly owned subsidiary of Harris for its Customer Information System. Harris is a wholly owned subsidiary of Constellation and is a leading provider of Financial Management and Customer Information Systems (CIS) software solutions. Pasco County Utilities provides water and sewer services, reclaimed water, solid waste/resource recovery, recycling, hazardous waste, environmental lab and residential street lighting service to most of the 470,000 residents residing within Pasco County.

The County sought a solution that would improve customer service levels by offering increased levels of customer self-service options, providing effective customer communication, and enabling customer service representatives to respond to customer requests quickly and efficiently. The system is targeted to begin Spring 2014. WATCH for additional information in future “CIS” newsletters, billing inserts and on the Pasco County Utilities website