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Utilities Customer Information & Services

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1. How do I establish my utility service?
2. Can I open a utility account by mail?
3. Can I open a utility account over the phone?
4. How do I transfer my water/sewer services to a new account?
5. What are the fees to open a water/sewer account?
6. How far in advance should I submit a request to have my utility account activated or deactivated?
7. How do I close my water/sewer account?
8. What is the after hours emergency repair phone number for Utilities Maintenance?
9. Who do I contact to ask question about my water/sewer account?
10. What can I do if I think my water meter is faulty?
11. What is the phone number to call for safe digging?
12. What are the County’s responsibilities for water line repairs?
13. Who is responsible to keep the area around the water meter clear and accessible?
14. How often am I billed for water and/or sewer?
15. Is the water meter read every month?
16. If I do not receive my utility bill, am I still responsible for the charges?
17. How can I pay my utility bill?
18. Can I pay my utility bill online with a credit card?
19. How do I get my water turned on if my service has been disconnected?
20. What is Project Round-Up?
21. Can I contribute to Project Round-Up if I am on Electronic Funds Transfer?
22. Is contributing to Project Round-Up an option?
23. Who decides how the Project Round-Up money is used?
24. Is the Round-Up Program contributions tax deductible?
25. Who do I contact to apply for assistance from Project Round-Up funds?
26. When is my deposit for utility services returned to me?
27. What is a late payment fee?
28. Is there a late fee charge?
29. How much is the late fee?
30. What happened to the grace period?
31. If my payment is mailed will my account be charged a late fee?
32. If I pay by Electronic Funds Transfer (EFT) will I be assessed a late fee?
33. Are late fees common?
34. What payment options are available to avoid the late payment fee?
35. Why am I paying for streetlights? I thought it was part of my taxes.
36. Why am I paying for streetlights when I don’t have a streetlight on my property?
37. Is there fluoride in the water?
38. What numbers should customers call to report a streetlight outage?
39. The streetlights are not bright enough to prevent vandalism to my home and automobiles.
40. How do I register to pay online with a credit card?
41. How to reference an account
42. How to transfer an account
43. How to open an inspection account
44. Do I have to register to make an online credit card payment?
45. Is there a user charge to pay online with a credit card?
46. Is this bill payment site safe to use?
47. Is my credit card information saved?
48. Can my credit card be charged automatically each month?
49. Do I need a Pin number to pay my bill online?
50. If my account is disconnected for non-payment or insufficient funds and I make an online payments, is my account automatically reconnected?
51. When are payments posted to my account?
52. Why is my credit card rejected?
53. Can I use my debit card to make a payment?
54. Can I look up my utility billing account online?
55. Do you accept credit card payments over the phone?