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Emergency Communications
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Hanging up will only slow down our response. Emergency Communications strives to answer every call as they are received but we recognize that during certain times multiple calls are received for the same incident and need to be managed so all emergencies can be handled.

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Pasco County Emergency Communications is hiring Emergency Communications Officers - or 911 call takers. Click on Can You Answer the Call? to learn more about this exciting career opportunity.

What Happens When You Call 9-1-1

When a 9-1-1 call is received by Public Safety Communications, an Emergency Communications Officer triages the call using a state-of-the-art computerized dispatch protocol from the International Academy of Emergency Dispatch to ensure an appropriate response to each call for service.

The call is then dispatched by the appropriate emergency dispatcher, and they send the closest Deputy, Paramedic, and/or Firefighter.  While the emergency dispatcher is sending first responders, the Emergency Communications Officer is simultaneously gathering information that is vital for the first responders.

Note:  First responders are already on their way while the Emergency Communications Officer is asking these questions!

Public Safety Communications is a consolidated communication center that provides emergency communications for and between the Pasco County Sheriff's Office , Pasco County Fire Rescue, and Dade City Police

Things you can do to expedite service from our Department:

Know the address where you need assistance.
2.  Do NOT hang up the phone after you dial 9-1-1 until you have spoken to us.
3.  Only call 9-1-1 for emergencies - call (727) 847-8102 for non-emergencies.

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Contact Us
Kevin Guthrie
Assistant County Administrator

Captain Dan Olds

Ph: (727) 847-8163
8750 Government Drive 
New Port Richey, FL 34654
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Monday - Friday 
8:00 am - 5:00 pm

911 Center 24 Hour
Non-Emergency Number
(727) 847-8102
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