How do I close my water/sewer account?
Accounts must be closed either in person or in writing three business days prior to the date of termination. If the request is not received in this manner, the account holder is still responsible for the account.

Accounts cannot be closed over the phone.

Accounts can be closed by visiting one of the Pasco County Utility Customer Information and Services Offices:

NEW PORT RICHEY:
7536 State Street New Port Richey, FL 34654
Telephone: (727) 847-8131

DADE CITY:
14236 Sixth Street (2nd Floor), Dade City, FL 33523
Telephone: (352) 521-4285

You may also email your request for services to be discontinued to:
utilcustserv@pascocountyfl.net

Please provide the following information:
• Name on the account
• Account number
• Customer number
• Service address
• Forwarding address
• Date that you are requesting the service be stopped
• Contact telephone number

A request for termination of services must be received three (3) business days prior to the date of termination. A final read will be taken on your meter and a final bill will be sent to your forwarding address. If you have a deposit on the account, it will be applied to the charges. Credits will be mailed to the customer after the final read.

Show All Answers

1. How do I establish my utility service in person?
2. Can I open a utility service account by mail?
3. Can I open a utility account over the phone?
4. How do I transfer my water/sewer services to a new account?
5. What are the fees to open a water/sewer account?
6. How far in advance should I submit a request to have my utility account activated or deactivated?
7. How do I close my water/sewer account?
8. What is the after hours emergency repair phone number for Utilities Maintenance?
9. Who do I contact to ask question about my water/sewer account?
10. What can I do if I think my water meter is faulty?
11. What is the phone number to call for safe digging?
12. What are the County’s responsibilities for water line repairs?
13. Who is responsible to keep the area around the water meter clear and accessible?
14. How often am I billed for water and/or sewer?
15. Is the water meter read every month?
16. If I do not receive my utility bill, am I still responsible for the charges?
17. How can I pay my utility bill?
18. Can I pay my utility bill online with a credit card?
19. How do I get my water turned on if my service has been disconnected?
20. What if I am going on vacation for several months?
21. What is Project Round-Up?
22. Can I contribute to Project Round-Up if I am on Electronic Funds Transfer?
23. Is contributing to Project Round-Up an option?
24. Who decides how the Project Round-Up money is used?
25. Is the Round-Up Program contributions tax deductible?
26. Who do I contact to apply for assistance from Project Round-Up funds?
27. When is my deposit for utility services returned to me?
28. What is a late payment fee?
29. Is there a late fee charge?
30. How much is the late fee?
31. What happened to the grace period?
32. If my payment is mailed will my account be charged a late fee?
33. If I pay by Electronic Funds Transfer (EFT) will I be assessed a late fee?
34. Are late fees common?
35. What payment options are available to avoid the late payment fee?
36. Why am I paying for streetlights? I thought it was part of my taxes.
37. Why am I paying for streetlights when I don’t have a streetlight on my property?
38. Is there fluoride in the water?
39. What numbers should customers call to report a streetlight outage?
40. The streetlights are not bright enough to prevent vandalism to my home and automobiles.
41. How do I register to pay online with a credit card?
42. How to reference an account
43. How to transfer an account
44. How to open an inspection account
45. Do I have to register to make an online credit card payment?
46. Is there a user charge to pay online with a credit card?
47. Is this bill payment site safe to use?
48. Is my credit card information saved?
49. Can my credit card be charged automatically each month?
50. Do I need a Pin number to pay my bill online?
51. If my account is disconnected for non-payment or insufficient funds and I make an online payments, is my account automatically reconnected?
52. When are payments posted to my account?
53. Why is my credit card rejected?
54. Can I use my debit card to make a payment?
55. Can I look up my utility billing account online?
56. Do you accept credit card payments over the phone?
57. Someone contacted me about a free in-home water test. Do they represent Pasco County?
58. Why are Utility workers opening the hydrants in my neighborhood?