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How do I establish my utility service in person?
You can open or start an account at one of the following Customer Information & Services locations:

7536 State Street, Suite 118, New Port Richey, FL 34654
14236 Sixth Street (2nd Floor), Dade City, FL 33523

To open an account you will need to provide the following:
• Billing name on the account (only one name on the account)
• Service address
• Mailing address
• Contact phone number
• Date you want the service to begin
• Valid I.D. upon request
• A copy of your signed lease if you are renting-must be signed by owner and renter
• Third parties opening an account must provide the same information
• Payment of fees (activation fee, deposit, any unpaid balances or fees on an existing or previous account must be paid in full prior to opening a new account)

FEES AND DEPOSITS:

ACTIVATION FEE (NON-REFUNDABLE):
• Activation Fee (next day): $57.00
• Activation Fee (same day): $98.00
Applications and fees must be received by 2:30 p.m. for a same day turn-on

DEPOSITS
WATER/SEWER ACCOUNTS
Deposit for homeowners: $180.00
Deposit for renters: $216.00

WATER ONLY ACCOUNTS
Deposit for homeowners: $60.00
Deposit for renters: $72.00

SEWER ONLY ACCOUNTS
Deposit for homeowners: $180.00
Deposit for renters: $216.00

Deposits are held in a non-interest bearing account (Pasco County Ordinance Section 110-38(d)). The deposit will be credited to the account after 24 consecutive months of on-time payments and no returned checks; or, if the account is closed, the deposit will be applied to the bill. Any credits will be mailed to the person whose name is on the account after the final read.

• Any unpaid balance or fees on an existing or previous account must be paid in full prior to opening a new account. If you need to inquire about any unpaid balances, call (727) 847-8131, (352) 521-4285, or (813) 235-6012 and a Customer Information and Services Representative will assist you.

Utilities Customer Information & Services

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1. How do I establish my utility service in person?
2. Can I open a utility service account by mail?
3. Can I open a utility account over the phone?
4. How do I transfer my water/sewer services to a new account?
5. What are the fees to open a water/sewer account?
6. How far in advance should I submit a request to have my utility account activated or deactivated?
7. How do I close my water/sewer account?
8. What is the after hours emergency repair phone number for Utilities Maintenance?
9. Who do I contact to ask question about my water/sewer account?
10. What can I do if I think my water meter is faulty?
11. What is the phone number to call for safe digging?
12. What are the County’s responsibilities for water line repairs?
13. Who is responsible to keep the area around the water meter clear and accessible?
14. How often am I billed for water and/or sewer?
15. Is the water meter read every month?
16. If I do not receive my utility bill, am I still responsible for the charges?
17. How can I pay my utility bill?
18. Can I pay my utility bill online with a credit card?
19. How do I get my water turned on if my service has been disconnected?
20. What if I am going on vacation for several months?
21. What is Project Round-Up?
22. Can I contribute to Project Round-Up if I am on Electronic Funds Transfer?
23. Is contributing to Project Round-Up an option?
24. Who decides how the Project Round-Up money is used?
25. Is the Round-Up Program contributions tax deductible?
26. Who do I contact to apply for assistance from Project Round-Up funds?
27. When is my deposit for utility services returned to me?
28. What is a late payment fee?
29. Is there a late fee charge?
30. How much is the late fee?
31. What happened to the grace period?
32. If my payment is mailed will my account be charged a late fee?
33. If I pay by Electronic Funds Transfer (EFT) will I be assessed a late fee?
34. Are late fees common?
35. What payment options are available to avoid the late payment fee?
36. Why am I paying for streetlights? I thought it was part of my taxes.
37. Why am I paying for streetlights when I don’t have a streetlight on my property?
38. Is there fluoride in the water?
39. What numbers should customers call to report a streetlight outage?
40. The streetlights are not bright enough to prevent vandalism to my home and automobiles.
41. How do I register to pay online with a credit card?
42. How to reference an account
43. How to transfer an account
44. How to open an inspection account
45. Do I have to register to make an online credit card payment?
46. Is there a user charge to pay online with a credit card?
47. Is this bill payment site safe to use?
48. Is my credit card information saved?
49. Can my credit card be charged automatically each month?
50. Do I need a Pin number to pay my bill online?
51. If my account is disconnected for non-payment or insufficient funds and I make an online payments, is my account automatically reconnected?
52. When are payments posted to my account?
53. Why is my credit card rejected?
54. Can I use my debit card to make a payment?
55. Can I look up my utility billing account online?
56. Do you accept credit card payments over the phone?
57. Someone contacted me about a free in-home water test. Do they represent Pasco County?