Public Services

The Pasco County Public Services Branch provides effective and professional management, fiscal allocation, and coordination of the following departments:

The Branch is committed to addressing citizen concerns and community needs via professional and expeditious service delivery, education and outreach activities, and collaborations and partnerships.

The goal of Public Services Branch is to provide effective administrative oversight and guidance to the assigned departments in their various roles and operations.

Objective

To serve our customers and community by delivering effective and essential services and programs. Our mission, vision and values are grounded in Pasco County’s adopted Strategic Plan, our public service commitment to constituents, and our stewardship role.

Mission

Aligned with Pasco County’s Vision of being Florida's premier county for balanced economic growth, environmental sustainability and first-class services, we provide high quality, cost effective services to Pasco County residents and visitors.

Vision

Aligned with the Pasco County’s Mission of delivering services, being innovative, maintaining efficiencies, and building confidence, we are dedicated to providing exceptional services to create a better future that meet or exceed the needs of our community.

Values

We value the integrity of each employee, citizen, volunteer and partner contributing to the professional delivery of excellent public services in an atmosphere of open, honest communication, predicated on our respect for and trust in each other.

Respect - Treating our customers and co-workers with courtesy, consideration and appreciation at all times, under all circumstances.

Integrity - A workplace in which the highest standards of ethics and honesty are adhered to at all times and without exception. Doing the right thing even when no one is watching.

Innovation - An atmosphere where new and creative ideas are supported and encouraged by management and staff. An environment where employees are empowered to creatively solve problems and deliver excellent public service.

Service Excellence - A commitment to providing our customers with the highest caliber of service in all areas of County government.

Expectations

  • Know Our Customer’s Needs
  • Exceed Their Expectations
  • Deliver On Our Promises
  • Deliver Excellence Every Day

The Public Services Branch efforts align with the Pasco County Strategic Plan by:

  • "Serving our Community to Create a Better Future " Focusing on our four Strategic Objective Areas identified by the Board of County Commissioners in our FY 2018-2021 Strategic Plan which are: Create a Thriving Community; Enhance Quality of Life; Stimulate Economic Growth; and Improve Organizational Performance
  • Providing the community with accurate information and professional service
  • Providing timely and comprehensive response to service requests
  • Providing County services in line with available revenues and consistent with customer requirements and expectations
  • Empowering the community by providing assistance, outreach initiatives and programs to create a thriving community, enhance quality of life, stimulate economic growth and improve organizational performance
  • Promoting our services by participating in educational campaigns, fairs, and community events

We Are Public Services!